TOP volunteers are on hand to guide you at the museum and help you enjoy the exhibitions. Volunteers can provide support including communication in writing, reading text aloud, and lending visual and auditory support tools, letting you enjoy the museum as you like.

Dates and times: Saturday February 8 and Sunday February 16, 1:30–5:30 p.m. (reception closes at 5:00 p.m.)
Venue: Tokyo Photographic Art Museum
Price: Free
All visitors welcome
*Support is only provided in Japanese
Reception: 1st floor lobby or 1st floor studio
*Advance reservations are not required / Duration: within 30 minutes / You may be asked to wait during busy hours / Explanations of specific artworks or physical assistance are not provided

Staff proficient in sign language are stationed at the Information Desk on the 1st floor throughout the festival period. They wear a badge with a sign language symbol. Please feel free to address them in sign language and ask about things like how to navigate the museum and how to take part in events.

Getting to the museum by train and on foot: Barrier-free routes

The following photos will show you how to get to the museum from Ebisu Station on the JR Yamanote and Tokyo Metro Hibiya Lines. There are barrier-free routes [pdf 1.9mb] for wheelchair users (one for clear days and another for rainy days) and visitors with a visual impairment.

Getting to the museum by car: Taxi

Those arriving at the museum by taxi or other car may get off at the driveway by Yebisu Garden Place Tower and enter the museum through the main entrance (on the east side of the building).

Getting to the museum by car: Parking for wheelchair users

The museum has a free parking space reserved for wheelchair users and other visitors who require assistance when getting on or off a vehicle. The 220 cm x 630 cm parking space can fit one vehicle. A valid disability ID is required to use the parking space. Please call 03 3280 0099 ahead of your visit to inquire about availability.

Paid priority parking for those with disabilities is available at Yebisu Garden Place.

Accessible Toilets

There are accessible toilets on each floor of the museum. The toilets have automatic doors and are wheelchair and stroller accessible. There is an ostomy-friendly toilet on the 1st floor and diaper-changing stations are available. Please see the Universal Guidebook [pdf 1.8mb] for details.

Wheelchair and Walking Chair Rental

Wheelchairs (transit/self-propel) and walking chairs can be borrowed free of charge while visiting the museum. Please note that availability is limited and reservations are not taken. Please inquire at the Information Desk on the 1st floor.

Service Animals

Seeing-eye dogs and other service animals are permitted in the museum.

Wheelchair Space (1st floor hall)

There is a viewing space for three wheelchairs (252 cm wide and 89 cm deep) in the 1st floor hall.

Communication Boards

Available at the Information Desk on the 1st floor, at reception desks on each floor, and at the library counter.

Sign Language

Staff proficient in sign language are stationed at the Information Desk on the 1st floor every day during the Yebisu International Festival for Art & Alternative Visions.They wear a badge with a sign language symbol.

You can also use the remote sign language interpretation service (using QR codes) provided by the Tokyo Metropolitan Government Bureau of Social Welfare and Public Health. Please see the Bureau’s website for details.

Magnifier and Magnifying Glasses (Library)

The magnifier in the library is a visual aid that enlarges the text or pictures in a book placed under the camera and displays them on the screen. It also has functions such as black and white inversion. We have magnifying glasses with 2x, 4x and 7x magnification. Use is limited to the library. Please inquire at the library counter.

Retissa On Hand (visual assistance device)

Retissa On Hand is a handheld visual assistance device developed mainly for people with low vision. It projects a focused image onto the retina using a safe laser, allowing users to see and enjoy things that would otherwise be difficult to see. Results vary from person to person. Use is limited to the library. Please inquire at the library counter. For more information about the product, please see the QD Laser Inc. website.

Hearing Loop (hearing assistance device)

This hearing support system uses the magnetic induction coils built into hearing aids and cochlear implants to make it easier to hear sounds. It can be used for screenings and talks in the 1st floor hall. To use the system, the hearing aid or cochlear implant you are wearing must have a T-coil (T-mode) switch or a program that can use T-coils. A limited number of receivers are available to borrow for those without a hearing aid. Please inquire at the 1st floor hall reception.

Nursing Room

Located next to the accessible toilet on the first floor. You can enter with a stroller. The nursing room includes a private, lockable room, two chairs, a table, and a diaper-changing station. Hot water to prepare baby formula is available from a faucet.

Tactile Guide Maps

We have tactile guide maps (floor maps) available for those with visual impairments. Please inquire at the Information Desk on the 1st floor.

Rest Areas

There are tables, chairs, and benches in the 2nd floor lobby, as well as benches on the 1st and 3rd floors. We also have a rest space you can use if you’re not feeling well. Please let a nearby staff member know.

Water Coolers

Available on floors B1, 1, 2, and 3. Some of the coolers are lower and accessible to wheelchair users.

AEDs

Automated External Defibrillators (AEDs) are available by the Information Desk on the 1st floor and in the lobby on the 3rd floor.

Universal Guidebook

Contains information on the facilities. Please see Tokyo Photographic Art Museum Universal Guidebook [pdf 1.8mb].